Support

Gazzetta

Something wrong, missing or confusing? Write to info@gazzetta.us. A person reads every message. A screenshot and the place you were looking at help a great deal.

Common questions

Where does the forecast come from?

In the United States, from the National Weather Service: its forecast for your exact spot, its alerts, its radar and the discussion its forecasters write each shift. The minute-by-minute rain for the next hour is from Apple Weather. Outside the United States, forecasts are from MET Norway, the Norwegian Meteorological Institute.

Who writes the forecaster brief?

An AI model, from the discussion the Weather Service's own forecasters publish, held to a written house style and checked against the forecast numbers before it is shown. It adds no forecast of its own. The forecasters' original text is one tap away, under “Full discussions”.

Why does it ask for my location “Always”?

Only for rain alerts and widgets that follow you. With “Always”, iOS tells the app when you have moved about a kilometre, so an alert is for where you are rather than where you last opened the app. “While Using” works for everything else. The app keeps your current place, rounded to about a kilometre, and never a history of where you have been. See what this app stores.

Rain alerts are not arriving.

Check three things: that rain alerts are on in the app's settings, that notifications are allowed for Gazzetta in iOS Settings, and that location is set to “Always”. A Focus mode can hold notifications back. Alerts are sent when the next hour's rain forecast says rain is coming to where you are, so a shower that arrives without being forecast will not have one.

My widget is out of date, or shows the wrong place.

iOS decides how often widgets refresh, usually a few times an hour. Gazzetta asks for more while rain is near. A widget follows your current location only if the app has location access; otherwise it shows the place you last chose. Opening the app refreshes every widget at once.

The name of my neighbourhood is wrong.

Names come from neighbourhood boundaries drawn by cities and newspapers where they exist, and from OpenStreetMap elsewhere, which sometimes picks the nearest name rather than the right one. Write and say where you were and what it should have said.

How do I delete what is stored about me?

Deleting the app stops everything. To have what the server holds for your install removed too, write to the address above and it will be deleted.